Central Car Auctions Privacy Policy

Central Car Auctions Ltd Privacy Notice

Who we are

Central Car Auctions Ltd (Central Car Auctions) is a vehicle auction operator based at Auctionman House, 44 Easterhouse Road, Baillieston, Glasgow, Strathclyde, G69 6BL.

Purpose

This notice explains Central Car Auctions' approach to the personal information we handle in our business.

Our commitment

Central Car Auctions is fully committed to handling personal information in accordance with data protection legislation and best data protection practices. This means that your personal information will be:

  1. Processed lawfully, fairly, and in a transparent manner.
  2. Collected for specified, explicit and legitimate purposes.
  3. Only collected so far as required for our lawful purposes.
  4. As accurate and up to date as possible.
  5. Retained for a reasonable period of time, in accordance with retention policies.
  6. Processed in a manner which ensures an appropriate level of security.

Whether through this notice or otherwise, we hope to ensure that everyone has a good understanding of why Central Car Auctions processes personal information and, where we do, the rights they may have.

Why does Central Car Auctions need to process personal information?

Central Car Auctions is a vehicle auction operator.

As explained in this notice, there are various ways in which Central Car Auctions must process personal data to allow us to fulfil our role.
 

How does Central Car Auctions collect personal information?

Like most organisations that handle personal information, there are various ways in which Central Car Auctions collects information from the people we deal with.

  • Email and written correspondence.
  • Telephone discussions.
  • Visitors to the Central Car Auctions website.
  • Social media.
  • Mobile application.
  • Application forms and other information requests.
  • Direct contact at our head office, auction events and elsewhere.
  • CCTV records of our car auctions

In nearly all instances, it should be obvious to you that Central Car Auctions is collecting your personal data.

What personal information does Central Car Auctions collect?

Central Car Auctions collects personal information to fulfil its role as a provider of vehicle auction services to trade and private customers. As there are many different aspects to this role, the information requested and collected will vary from person to person.

 Trade Customers:

The personal information most commonly collected by Central Car Auctions is as follows:

  • Name.
  • Contact details (including addresses, email, telephone number).
  • Company or Employer details.
  • Copies of physical and electronic correspondence.
  • Financial information.

Private User Customers:

The personal information most commonly collected from prospective clients is as follows:

  • Name.
  • Contact details (including home and business addresses, email, and telephone number).
  • Attendance records for Central Car Auctions auction events.
  • Copies of physical and electronic correspondence.
  • Financial Information

What is the lawful basis for Central Car Auctions' processing activities?

Central Car Auctions will only process personal information where we believe we have a lawful basis to do so. The basis for processing will vary from activity to activity. In some instances, processing may have more than one lawful basis.

The following information below summarises the basis on which we process personal information.

 

Lawful Basis

Examples of processing activities

To provide services to you

To process sales of vehicles by auction and receive/forward payments.

Marketing our services, and those of selected third parties  to:

  • Existing and former customers;
  • Third parties who have previously expressed an interest in our services;
  • Third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, i.e. to promote our business through email or direct mail to existing and former customers who we feel would be interested in our services.
 

Updating and enhancing customer records

To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers.
 

Does Central Car Auctions share personal data with third parties?

Some of the processing activities set out above require Central Car Auctions to share personal information with third parties. Whenever we share personal data, we take all reasonable steps to ensure it will be handled appropriately and securely by the third party.

  • DVLA in respect of change of ownership of vehicles.
  • Collecting / enforcing payments.
  • Software providers which allow Central Car Auctions to operate efficient digital processes.
     

How long does Central Car Auctions retain personal information?

The periods for which Central Car Auctions retains personal information depend on the purpose for which the information was obtained but, in general terms, we will retain personal data for so long as required by law, or as may be required for record keeping and legal claims purposes.
 

Where does Central Car Auctions store personal information?

Personal information is mostly processed by Central Car Auctions' staff at Auctionman House, 44 Easterhouse Road, Baillieston, Glasgow, G69 6BL. To allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK but within the European Economic Area (EEA)

IP addresses 

Central Car Auctions may collect information about the computer or device which is used to access www.centralcarauctions.com  We use this information to improve the user experience, and to help us better understand the ways in which our website is used. This may include information about:

  • The computer or device type.
  • IP address.
  • Operating system.
  • Browser type and version.
  • Time zone setting and browser plug-in types and versions.

This is statistical data about our users' browsing actions and patterns. It is collected on an anonymous, aggregated basis, and does not identify individual users.


Cookies

Our website makes use of cookie files to distinguish you from other users of our site, to provide you with a bespoke user experience tailored to your individual preferences. A cookie file (a small file of letters and numbers) will be placed on your computer or other access device each time you visit our site.

Central Car Auctions also uses analytical cookie files. These allow us to recognise and count the number of visitors to our site and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

If you wish to delete any such cookie files, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will contain the domain name www.centralcarauctions.com within the file name.

You may refuse to accept cookie files when visiting our site, by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you choose this setting, you may not get an optimal web site experience and be unable to access certain parts of our site.

Your rights where Central Car Auctions is processing your information

The law in the UK gives certain rights to individuals whose information is being processed by a third party. The following is a quick summary of these rights:

  • Access to your information – you have the right to request a copy of the personal information about you that Central Car Auctions holds.
  • Correcting your information – Central Car Auctions wants to make sure that your personal information is accurate, complete, and up to date, and so you may ask Central Car Auctions to correct any personal information about you that you believe does not meet these standards.
  • Deletion of your information – You have the right to ask Central Car Auctions to delete personal information about you where:
    • You consider that Central Car Auctions no longer requires the information for the purposes for which it was obtained
    • Central Car Auctions is using that information with your consent and you have withdrawn your consent – see ‘withdrawing consent to using your information’ below.
    • You have validly objected to Central Car Auctions' use of your personal information – see ‘objecting to how we may use your information’ below.
    • Central Car Auctions' use of your personal information is contrary to law or Central Car Auctions' other legal obligations.
  • Objecting to how we may use your information – you have the right at any time to require Central Car Auctions to stop using your personal information for direct marketing purposes. In addition, where Central Car Auctions uses your personal information to perform tasks carried out in the public interest, or in exercising official authority vested in it then, if you ask us to, Central Car Auctions will stop using that personal information unless there are overriding legitimate grounds to continue.
  • Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold, or assessing the validity of any objection you have made to Central Car Auctions' use of your information. The right might also apply if Central Car Auctions no longer has a basis for using your personal information but you don't want Central Car Auctions to delete the data.  Where this right is validly exercised, Central Car Auctions may only use the relevant personal information with your consent, for legal claims, or where there are other public interest grounds to do so.
  • Withdrawing consent using your information – where Central Car Auctions uses your personal information with your consent, you may withdraw that consent at any time, and Central Car Auctions will stop using your personal information for the purpose(s) for which consent was given.

Please contact Central Car Auctions in any of the ways set out in the ‘contact information and further advice’ section if you wish to exercise any of these rights.
 

Changes to our privacy policy 

Central Car Auctions keeps this notice under regular review and will place any updates on this website.  Paper copies of the privacy statement may also be obtained by  writing to our office at Auctionman House, 44 Easterhouse Road, Baillieston, Glasgow, Strathclyde, G69 6BL.

This privacy statement was last updated in May 2019.
 

Contact information and further advice

If you have any questions which are not covered in this notice, we suggest that you email us through info@centralcarauctions.co.uk  To help us deal with your query as quickly as possible, we recommend that you include the following in the email subject ‘FAO Data Protection Officer’. If you would prefer to submit your questions in writing, please write to our office at Auctionman House, 44 Easterhouse Road, Baillieston, Glasgow, Strathclyde, G69 6BL, addressing your letter to the Data Protection Officer.
 

Complaints

While Central Car Auctions seeks to resolve directly all complaints about how we handle personal information, you also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website - https://ico.org.uk/concerns